Refund & Cancellation Policy
Last updated: 2 October 2026
This policy covers purchases of credits and plans for GoAhead Local Rank Tracker, made at app.goaheaddigital.com. The time you have to ask for a refund depends on what went wrong, as set out below.
Refunds — by situation
| Situation | Ask within | What you get |
|---|---|---|
| You were charged twice, or charged and nothing was delivered | 14 days | A full refund, or we deliver what you paid for — your choice |
| You changed your mind and have not used any of the credits from that purchase | 7 days from purchase | A full refund |
| You have already used some of the credits | — | No refund for credits already used. If a fault on our side stopped the service working, we will put it right or refund the affected part |
| A scan failed to complete | Automatic | The credits for that scan are returned to your account straight away |
How to ask
Email hello@goaheaddigital.com with your payment ID or invoice number and a line on what happened. We reply to refund requests within 3 business days.
How refunds are paid
Approved refunds go back to the original payment method through Razorpay and usually reach you within 5–7 business days (your bank can take longer). When a purchase is refunded, the credits it added are removed from your balance, and if you refund a whole plan, the plan ends.
Cancellation
Plans are bought for 30 days and do not renew automatically, so there is nothing to cancel and you will not be charged again unless you buy again. Your plan simply ends after the 30 days.
Questions
hello@goaheaddigital.com · +91 70392 51106 · GoAhead Digital, Mumbai, Maharashtra, India